computer software for use in the field of providing technical support and knowledge support services, namely, for use in troubleshooting and for providing knowledge support information of computer hardware and software problems, issues and errors and providing communication between users and support analysts in order to resolve problems by allowing for and keeping track of a checklist of steps within the technical support solution

'allow':50 'analyst':43 'checklist':57 'communic':38 'comput':1,28 'error':35 'field':7 'hardwar':29 'inform':26 'issu':33 'keep':53 'knowledg':13,24 'name':16 'order':45 'problem':32,48 'provid':9,23,37 'resolv':47 'servic':15 'softwar':2,31 'solut':64 'step':59 'support':11,14,25,42,63 'technic':10,62 'track':54 'troubleshoot':20 'use':4,18 'user':40 'within':60

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