Hardware based, platform independent, real-time computer video and telephone audio monitoring and control system, comprised of user terminals, control panels, computer interface modules, control computers, control software, video, audio, keyboard, mouse switching components, junction unit modules, co-axial cables, multi-pair cables and twisted pair cables, for agent training, supervisor operations support and contact quality assurance for customer service agents

'agent':52,64 'assur':60 'audio':12,31 'axial':41 'base':2 'cabl':42,46,50 'co':40 'co-axi':39 'compon':35 'compris':17 'comput':8,23,27 'contact':58 'control':15,21,26,28 'custom':62 'hardwar':1 'independ':4 'interfac':24 'junction':36 'keyboard':32 'modul':25,38 'monitor':13 'mous':33 'multi':44 'multi-pair':43 'oper':55 'pair':45,49 'panel':22 'platform':3 'qualiti':59 'real':6 'real-tim':5 'servic':63 'softwar':29 'supervisor':54 'support':56 'switch':34 'system':16 'telephon':11 'termin':20 'time':7 'train':53 'twist':48 'unit':37 'user':19 'video':9,30

ROBOTEL SMARTCONTACT CENTER

Owner

Goods & Services