computer programs for use in training in improving customer service, including simulations of service failures, for interaction response by users and support manuals sold as a unit therewith

'comput':1 'custom':9 'failur':15 'improv':8 'includ':11 'interact':17 'manual':23 'program':2 'respons':18 'servic':10,14 'simul':12 'sold':24 'support':22 'therewith':28 'train':6 'unit':27 'use':4 'user':20

educational services; namely, conducting training and workshops in the areas of customer service, management, customer relations and quality services, and distribution of training materials therewith

'area':10 'conduct':4 'custom':12,15 'distribut':21 'educ':1 'manag':14 'materi':24 'name':3 'qualiti':18 'relat':16 'servic':2,13,19 'therewith':25 'train':5,23 'workshop':7

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