Educational books and user manuals featuring information regarding sales and customer service

'book':2 'custom':11 'educ':1 'featur':6 'inform':7 'manual':5 'regard':8 'sale':9 'servic':12 'user':4

Prerecorded videotapes, audio tapes, CD-Roms all featuring instructional information on how to increase sales and customer service; computer software, namely educational software for teaching sales and customer relations skills to business executives and entry level employees

'audio':3 'busi':33 'cd':6 'cd-rom':5 'comput':20 'custom':18,29 'educ':23 'employe':38 'entri':36 'execut':34 'featur':9 'increas':15 'inform':11 'instruct':10 'level':37 'name':22 'prerecord':1 'relat':30 'rom':7 'sale':16,27 'servic':19 'skill':31 'softwar':21,24 'tape':4 'teach':26 'videotap':2

Educational services, namely, arranging and conducting training, classes and seminars in the fields of sales and customer service

'arrang':4 'class':8 'conduct':6 'custom':17 'educ':1 'field':13 'name':3 'sale':15 'seminar':10 'servic':2,18 'train':7

SALES PERFORMANCE TOOL KIT

Owner

Goods & Services