computer software programs for use in telecommunications which allow agents engaged in telephone campaigns to view calls arriving into a queue, and which increase the effectiveness of the campaign by permitting the agent to select the order in which calls are processed

'agent':10,33 'allow':9 'arriv':18 'call':17,40 'campaign':14,29 'comput':1 'effect':26 'engag':11 'increas':24 'order':37 'permit':31 'process':42 'program':3 'queue':21 'select':35 'softwar':2 'telecommun':7 'telephon':13 'use':5 'view':16

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