SEE-CMM

Owner

Goods & Services

SEE-CMM is a certification mark used to indicate organizations who have met the standards of ISOE and are deploying the SEE-CMM model of operational excellence in service delivery to customers. SEE-CMM stands for the Service Enterprise Excellence Capability Maturity Model. It is an approach to improving service operations which applies the CMMI (Capability Maturity Model Integration) process improvement approach to services in order to achieve excellence in outcome, excellence in employee motivation and retention, and excellence in customer experience. Deploying the SEE-CMM method can include some or all of the following enablers: leadership, policy and strategy, knowledge innovation, people development, activity management. The enablers are tracked and adjusted to achieve desired results in the following areas: employee and vendor productivity, memorable customer experience through all sales and service channels, business impact and outcomes. SEE-CMM is designed for implementation by teams as part of a network, using social network principles, practicum and tools to increase organizational capability maturity in service excellence. SEE-CMM provides a point of reference for appraising current capabilities and can be used to guide process improvement and improve process goal definition and alignment in a team, group, division or across an entire organization