Computer based software to facilitate customer service automation and information management, namely, software for use in knowledge management, providing a graphical user interface feature for search and retrieval capability which allows the user and administrator to structure, organize, retrieve, and create links to pre-defined and user-defined information in accordance with users' preferences, for use in accessing the aforementioned information via internal and global computer networks

'access':60 'accord':53 'administr':35 'aforement':62 'allow':31 'autom':8 'base':2 'capabl':29 'comput':1,68 'creat':41 'custom':6 'defin':46,50 'facilit':5 'featur':24 'global':67 'graphic':21 'inform':10,51,63 'interfac':23 'intern':65 'knowledg':17 'link':42 'manag':11,18 'name':12 'network':69 'organ':38 'pre':45 'pre-defin':44 'prefer':56 'provid':19 'retriev':28,39 'search':26 'servic':7 'softwar':3,13 'structur':37 'use':15,58 'user':22,33,49,55 'user-defin':48 'via':64

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