Computer software for use by customer service call centers and web sites to offer troubleshooting of computer software problems, to automatically identify products and services of interest to the caller/user, and to provide caller/user specific account information

'account':36 'automat':21 'call':8 'caller/user':30,34 'center':9 'comput':1,17 'custom':6 'identifi':22 'inform':37 'interest':27 'offer':14 'problem':19 'product':23 'provid':33 'servic':7,25 'site':12 'softwar':2,18 'specif':35 'troubleshoot':15 'use':4 'web':11

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