Printed matter, namely, instructional manuals, informational brochures, and teaching materials in the field of computer software

'brochur':7 'comput':15 'field':13 'inform':6 'instruct':4 'manual':5 'materi':10 'matter':2 'name':3 'print':1 'softwar':16 'teach':9

Computer software, namely, computer software applications for use in response time measurement, service level reporting, SLA management, fault management, network control, automation and telecommunications network management; and instructional manuals sold as a unit therewith

'applic':6 'autom':22 'comput':1,4 'control':21 'fault':18 'instruct':28 'level':14 'manag':17,19,26 'manual':29 'measur':12 'name':3 'network':20,25 'report':15 'respons':10 'servic':13 'sla':16 'softwar':2,5 'sold':30 'telecommun':24 'therewith':34 'time':11 'unit':33 'use':8

Computer services, namely, technical support services, namely, troubleshooting of computer software problems; computer software design for others; installation, updating and maintenance of computer software; consulting services in the field of computer software

'comput':1,10,13,23,31 'consult':25 'design':15 'field':29 'instal':18 'mainten':21 'name':3,7 'other':17 'problem':12 'servic':2,6,26 'softwar':11,14,24,32 'support':5 'technic':4 'troubleshoot':8 'updat':19

SERVICEASSURE

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