Computer software, namely, user-configurable business task automation software for use in automating a wide range of manual tasks routinely performed by people in service organizations doing case-file processing in the fields of insurance claims processing, insurance policy underwriting, telecommunications provisioning, and government benefits payments.

'autom':9,14 'benefit':47 'busi':7 'case':30 'case-fil':29 'claim':38 'comput':1 'configur':6 'field':35 'file':31 'govern':46 'insur':37,40 'manual':19 'name':3 'organ':27 'payment':48 'peopl':24 'perform':22 'polici':41 'process':32,39 'provis':44 'rang':17 'routin':21 'servic':26 'softwar':2,10 'task':8,20 'telecommun':43 'underwrit':42 'use':12 'user':5 'user-configur':4 'wide':16

SILVER BULLET

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