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Educational publications, namely, training manuals in the fields of patient care, documentation of patient care, development and documentation of care plans for patient care, development and documentation of quality assurance plans and checklists for patient care, development and documentation of policies and procedures for patient care, development of procedures and documentation of investigation of incidents involving patient care, benchmarking quality measures for patient care, conducting internal surveys for patient care, compliance with federal and state laws and rules with respect to patient care, compliance with federal and state laws and rules with respect to billing practices for patient care

Multimedia software recorded on CD-ROM featuring training manuals in the fields of patient care, documentation of patient care, development and documentation of care plans for patient care, development and documentation of quality assurance plans and checklists for patient care, development and documentation of policies and procedures for patient care, development of procedures and documentation of investigation of incidents involving patient care, benchmarking quality measures for patient care, conducting internal surveys for patient care, compliance with federal and state laws and rules with respect to patient care, compliance with federal and state laws and rules with respect to billing practices for patient care