Application service provider (ASP) featuring software for use in providing contact management interactions between companies and their customers, namely, software which utilizes different communication media such as phone lines, email, chat, text messaging and web based co-browsing which help customers to gain efficiency and quality with functionality such as predictive dialing, auto dialing, voice recognition, digital voice recordings, agent queuing, interactive voice response logic, agent scripting, intelligent routing, call automation and messaging

'agent':61,67 'applic':1 'asp':4 'auto':54 'autom':72 'base':36 'brows':39 'call':71 'chat':31 'co':38 'co-brows':37 'communic':24 'compani':15 'contact':11 'custom':18,42 'dial':53,55 'differ':23 'digit':58 'effici':45 'email':30 'featur':5 'function':49 'gain':44 'help':41 'intellig':69 'interact':13,63 'line':29 'logic':66 'manag':12 'media':25 'messag':33,74 'name':19 'phone':28 'predict':52 'provid':3,10 'qualiti':47 'queu':62 'recognit':57 'record':60 'respons':65 'rout':70 'script':68 'servic':2 'softwar':6,20 'text':32 'use':8 'util':22 'voic':56,59,64 'web':35

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