Telecommunications services, namely, providing telephonic call routing services which allow automatic distribution of inbound calls from a 1-800 number to a distributed network of employees, franchise sites or call center agents, whereas, call routing is based on any criteria, including, area code, zip code, caller ID, skills, language, customer value, previous customer status or other business rules

'-800':19 '1':18 'agent':32 'allow':10 'area':42 'automat':11 'base':37 'busi':57 'call':6,15,30,34 'caller':46 'center':31 'code':43,45 'criteria':40 'custom':50,53 'distribut':12,23 'employe':26 'franchis':27 'id':47 'inbound':14 'includ':41 'languag':49 'name':3 'network':24 'number':20 'previous':52 'provid':4 'rout':7,35 'rule':58 'servic':2,8 'site':28 'skill':48 'status':54 'telecommun':1 'telephon':5 'valu':51 'wherea':33 'zip':44

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