Software-as-a-Service ("SaaS") services featuring software for application management, namely, software for providing an end-to-end comprehensive view of a customer's information technology (IT) environment consisting of enterprise business applications, databases, storage, networks and computing servers for the purpose of continuous monitoring and management of customers critical IT operational functions featuring usage levels and cost, support incidents and logs, services levels, security management, license compliance, logging of users and activity, system availability, and system performance

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