DESIGN AND DEVELOPMENT OF COMPUTER SOFTWARE SYSTEMS USED TO ENHANCE CALL PROCESSING, NAMELY, SOFTWARE SYSTEMS USING MACHINE LEARNING (ML) AND ARTIFICIAL INTELLIGENCE (AI) TO RECORD, TRANSCRIBE, TRANSLATE, AND ANALYZE EMERGENCY 9-1-1 AND NON-EMERGENCY CALLS AND CALL DATA FOR USE BY REGIONAL, STATE, AND LOCAL PUBLIC SERVICE AGENCIES TO IMPROVE 9-1-1 CALL DELIVERY, ANSWER, AND RESPONSE TIMES; SOFTWARE SERVICES, NAMELY, PROVIDING ONLINE NON-DOWNLOADABLE SOFTWARE USING MACHINE LEARNING (ML) AND ARTIFICIAL INTELLIGENCE (AI) TO RECORD, TRANSCRIBE, TRANSLATE, AND ANALYZE EMERGENCY 9-1-1 AND NON-EMERGENCY CALLS AND CALL DATA FOR USE BY REGIONAL, STATE, AND LOCAL PUBLIC SERVICE AGENCIES TO IMPROVE 9-1-1 CALL DELIVERY, ANSWER, AND RESPONSE TIMES

'-1':32,33,55,56,88,89,111,112 '9':31,54,87,110 'agenc':51,107 'ai':23,79 'analyz':29,85 'answer':59,115 'artifici':21,77 'call':11,38,40,57,94,96,113 'comput':5 'data':41,97 'deliveri':58,114 'design':1 'develop':3 'download':70 'emerg':30,37,86,93 'enhanc':10 'improv':53,109 'intellig':22,78 'learn':18,74 'local':48,104 'machin':17,73 'ml':19,75 'name':13,65 'non':36,69,92 'non-download':68 'non-emerg':35,91 'onlin':67 'process':12 'provid':66 'public':49,105 'record':25,81 'region':45,101 'respons':61,117 'servic':50,64,106 'softwar':6,14,63,71 'state':46,102 'system':7,15 'time':62,118 'transcrib':26,82 'translat':27,83 'use':8,16,43,72,99

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