U.S. federal trademark · Serial No. 74618311 · Reg. No. 1952914
computerized multi-user systems comprising software operating on a file server and work stations to automate the recording, diagnosis, and resolution of customer problems in the nature of the customer's product design, call tracking, problem incidents, client support and service functions, sales and product literature requests; organize a repository of business problem history and trends by product type; and document the effectiveness of solutions devised to resolve the aforesaid business problems
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