Advanced computer software for use in service process optimization and management practices, namely, demand management, scope management, incident management, change management, time management, cost management, human resource management, knowledge management, acquisition management, quality management, contract management, and vendor management, for enabling integration of organizations, namely, users, information technology internal professionals, information technology service providers, and autonomous professions, through relationships based on e-process configurations directed at automation of software engineering operational flows

'acquisit':31 'advanc':1 'autom':68 'autonom':56 'base':60 'chang':20 'comput':2 'configur':65 'contract':35 'cost':24 'demand':14 'direct':66 'e':63 'e-process':62 'enabl':41 'engin':71 'flow':73 'human':26 'incid':18 'inform':47,51 'integr':42 'intern':49 'knowledg':29 'manag':11,15,17,19,21,23,25,28,30,32,34,36,39 'name':13,45 'oper':72 'optim':9 'organ':44 'practic':12 'process':8,64 'profess':57 'profession':50 'provid':54 'qualiti':33 'relationship':59 'resourc':27 'scope':16 'servic':7,53 'softwar':3,70 'technolog':48,52 'time':22 'use':5 'user':46 'vendor':38

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