Software as a service (SAAS) services featuring software using machine learning techniques to aggregate data from online consumer conversations, news outlets, and other online written, audio, and audiovisual platforms to provide sentiment and other relevant information in the fields of games and entertainment media; Providing an online, nondownloadable software for use in allowing commercial entities to understand conversations on various social network sites and other online content for discovering, analyzing, and reporting the user experience of games and entertainment media

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