software for use in speech analytics, namely, software to monitor, track and search call flows for a distinct keyword or phrase, and software to monitor, evaluate and predict the performance of a speech recognition system for its ability to identify a keyword or phrase

'abil':38 'analyt':6 'call':14 'distinct':18 'evalu':26 'flow':15 'identifi':40 'keyword':19,42 'monitor':10,25 'name':7 'perform':30 'phrase':21,44 'predict':28 'recognit':34 'search':13 'softwar':1,8,23 'speech':5,33 'system':35 'track':11 'use':3

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