Computer application software for desktop computers, laptop computers, mobile phones, portable media players, handheld computers, and tablets, namely, to provide call center inbound call management, call routing, call queuing, queue monitoring, ring groups and skills-based routing, and call center agent monitoring

'agent':42 'applic':2 'base':37 'call':21,24,26,28,40 'center':22,41 'comput':1,6,8,15 'desktop':5 'group':33 'handheld':14 'inbound':23 'laptop':7 'manag':25 'media':12 'mobil':9 'monitor':31,43 'name':18 'phone':10 'player':13 'portabl':11 'provid':20 'queu':29 'queue':30 'ring':32 'rout':27,38 'skill':36 'skills-bas':35 'softwar':3 'tablet':17

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