SUBMIND AI

Owner

Goods & Services

Software as a service (SaaS) featuring software using artificial intelligence for customer support automation, namely, real-time support ticket resolution, smart escalation of support tickets, thread summarization, and sentiment detection; SaaS featuring software for account management, namely, proactive customer check-ins, generating customer profiles with sentiment scores and summarized interactions, suggested action items, meeting preparation, and smart scheduling; SaaS featuring software for sales tracking and opportunity detection, namely, silent opportunity identification, deal stage tracking, and follow-up suggestions; SaaS featuring software for dynamic prompt configuration by administrators, namely, defining custom prompts, guardrails, pre-approved language, tone, timing, and context-specific AI behavior; SaaS featuring software for multi-agent workflow automation and dashboard interaction, namely, live tracking of Submind agent status and activity across support, account management, and sales functions; providing temporary use of non-downloadable software for customer operations automation, namely, real-time support ticket resolution, autonomous account engagement, calendar and meeting summary automation, lead recovery and proactive sales alerts, customer risk scoring, and churn prediction; computer network configuration services in the nature of a prompt configurator that allows business users to set predefined AI actions, messaging, tone, timing, and guardrails for autonomous responses.

Downloadable computer software featuring artificial intelligence for use in customer support automation, account management, sales engagement and pipeline tracking, meeting preparation and scheduling, email and communication enhancement, CRM augmentation, intelligent customer profiling, automated customer sentiment scoring, and ticket resolution via natural language processing; downloadable computer software featuring artificially intelligent bots and virtual agents for use in customer service response generation, monitoring and alerting on client activity, automated email drafting, escalation detection, follow-up recommendations, and timing optimization; downloadable computer software for displaying AI-generated insights, actions, status feeds, customer profiles, watchlists, and engagement metrics on dashboards and LCD screens.