computer software for use by customer support and technical support help desk personnel to log phone calls, assign problems, and provide caller profiles, symptom analysis, and problem solution assistance; and user manuals sold as a unit with the foregoing goods

'analysi':25 'assign':18 'assist':29 'call':17 'caller':22 'comput':1 'custom':6 'desk':12 'forego':39 'good':40 'help':11 'log':15 'manual':32 'personnel':13 'phone':16 'problem':19,27 'profil':23 'provid':21 'softwar':2 'sold':33 'solut':28 'support':7,10 'symptom':24 'technic':9 'unit':36 'use':4 'user':31

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