Providing temporary use of non-downloadable software for assisting customer service agents during live customer interactions; providing temporary use of non-downloadable artificial intelligence and machine learning software for retrieving and presenting information, generating suggested responses, and providing contextual guidance in customer support communications; providing temporary use of non-downloadable software featuring tools for editing and reformatting agent-authored content in customer support workflows; providing temporary use of non-downloadable software for summarizing customer conversations and support tickets; providing temporary use of non-downloadable software for accessing and retrieving information from customer relationship management (CRM) systems, knowledge bases, and helpdesk or ticketing systems.

'access':93 'agent':13,62 'agent-author':61 'artifici':25 'assist':10 'author':63 'base':104 'communic':46 'content':64 'contextu':41 'convers':80 'crm':101 'custom':11,16,44,66,79,98 'download':7,24,53,75,90 'edit':58 'featur':55 'generat':36 'guidanc':42 'helpdesk':106 'inform':35,96 'intellig':26 'interact':17 'knowledg':103 'learn':29 'live':15 'machin':28 'manag':100 'non':6,23,52,74,89 'non-download':5,22,51,73,88 'present':34 'provid':1,18,40,47,69,84 'reformat':60 'relationship':99 'respons':38 'retriev':32,95 'servic':12 'softwar':8,30,54,76,91 'suggest':37 'summar':78 'support':45,67,82 'system':102,109 'temporari':2,19,48,70,85 'ticket':83,108 'tool':56 'use':3,20,49,71,86 'workflow':68

SUPPORTBRAIN

Owner

Goods & Services