SUSIE-Q

Owner

Goods & Services

Interactive voice assistant survey services, namely, conducting customer surveys for call centers and customer support providers via intelligent virtual assistant featuring interactive voice response technology; customer survey services for call centers and customer support providers performed via interactive voice systems designed to simulate human conversation and use speech recognition and natural language processing; conducting quality assurance surveys and employee surveys in call and contact centers to determine service quality and assess customer and employee satisfaction levels for others and preparing longitudinal tracking and benchmarking reports based on the survey results featuring outcomes, data analysis and recommendations; conducting customer research and customer surveys for call centers and customer support providers, namely, performing longitudinal tracking and benchmarking studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing longitudinal tracking and benchmarking reports on the results thereof including outcomes, data analysis and recommendations

Interactive virtual agent survey services, namely, providing temporary use of online non-downloadable chatbot software using large language models (LLMs) for conducting customer surveys for call centers and customer support providers; intelligent natural language understanding services using cloud-based software technology for conducting customer surveys and customer survey invitations for call centers and customer support providers; quality management services, namely, service quality evaluation and analysis, quality assurance, and quality control, in the field of call centers and customer support services, namely, performing studies to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations