SYNTELATE

Owners

Goods & Services

Electronically distributing marketing and promotional material relating to Applicant's software and equipment for call center scripting and call flow processes, all involving customer interaction by call/contact center staff; and consultancy related to implementation, training, workflow and business processes for customer relationship management, call center scripting, and call flow processes, all involving customer interaction by call/contact center staff

Printed matter and publications, namely, books featuring instructions for telecommunications and computer integrated telephony software, leaflets, fax sheets, brochures, manuals, guides, newsletters, all relating to software for call center scripting and call flow processes involving customer interaction by telephone operators

Computer consultancy services and computer programming for others relating to Applicant's software packages used in customer relationship management, computer telephony, integrated workflow processes and call scripting, all for customer interaction by call/contact center staff and support services provided in alliance with call/contact center staff

Computer software and programs for use in call centers and other departments using work flow and call scripting integrated with telephone switches and a global computer network in a customer facing environment of live or computer network-based agents; electromagnetic and optical data and voice recorders, whether networked or stand-alone, for recording data and voice conversations on magnetic tapes and disks and optical disks; communications software for connecting telephony switches and interactive voice response equipment to be networked, and database work stations