Software design and programming services for customer service applications, namely, customer service management, help desk, and customer support; providing temporary use of on-line non-downloadable customer service software for use in providing customer service management, help desk and customer support; Software as a service (SAAS) services featuring real-time non-downloadable software for collaborative use by customer-support agents for use in providing customer service management, help desk and customer support

'agent':65 'applic':9 'collabor':59 'custom':7,11,17,29,36,42,63,70,76 'customer-support':62 'design':2 'desk':15,40,74 'download':28,56 'featur':50 'help':14,39,73 'line':25 'manag':13,38,72 'name':10 'non':27,55 'non-download':26,54 'on-lin':23 'program':4 'provid':19,35,69 'real':52 'real-tim':51 'saa':48 'servic':5,8,12,30,37,47,49,71 'softwar':1,31,44,57 'support':18,43,64,77 'temporari':20 'time':53 'use':21,33,60,67

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