Software as a service (SAAS) services featuring software for call analytics and reporting, customer experience management, and call center performance monitoring, namely, providing dashboards, call flow reports, call detail records, queue and agent performance metrics, and customer data screen‑pops, for use with unified communications platforms

'agent':33 'analyt':11 'call':10,18,25,28 'center':19 'communic':45 'custom':14,37 'dashboard':24 'data':38 'detail':29 'experi':15 'featur':7 'flow':26 'manag':16 'metric':35 'monitor':21 'name':22 'perform':20,34 'platform':46 'pop':40 'provid':23 'queue':31 'record':30 'report':13,27 'saa':5 'screen':39 'servic':4,6 'softwar':1,8 'unifi':44 'use':42

TEAMS POWERPACK

Owner

Goods & Services