computer software for use in service management applications on personal computers, including laptop computers, and central computers for use by service technicians, providing them, via a laptop computer, with local customer and parts information from a remote location without a need for real time connection to the central computer and manuals sold therewith

'applic':8 'central':16,48 'comput':1,11,14,17,28,49 'connect':45 'custom':31 'includ':12 'inform':34 'laptop':13,27 'local':30 'locat':38 'manag':7 'manual':51 'need':41 'part':33 'person':10 'provid':23 'real':43 'remot':37 'servic':6,21 'softwar':2 'sold':52 'technician':22 'therewith':53 'time':44 'use':4,19 'via':25 'without':39

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