Computer software and computer hardware for managing and monitoring customer communications and interactions via telephone, fax, email, voice mail, chat sessions, web call-back, and voice over Internet protocol

'back':25 'call':24 'call-back':23 'chat':20 'communic':11 'comput':1,4 'custom':10 'email':17 'fax':16 'hardwar':5 'interact':13 'internet':29 'mail':19 'manag':7 'monitor':9 'protocol':30 'session':21 'softwar':2 'telephon':15 'via':14 'voic':18,27 'web':22

Consultation services in the field of communication technology, maintenance, installation and updating of computer software for managing and monitoring customer communications and interactions; designing and developing computer software for others for managing and monitoring customer communications and interactions; technical support, namely, troubleshooting computer and telecommunication hardware and software problems via telephone, e-mail, in person or online

'communic':7,21,36 'comput':14,27,43 'consult':1 'custom':20,35 'design':24 'develop':26 'e':53 'e-mail':52 'field':5 'hardwar':46 'instal':10 'interact':23,38 'mail':54 'mainten':9 'manag':17,32 'monitor':19,34 'name':41 'onlin':58 'other':30 'person':56 'problem':49 'servic':2 'softwar':15,28,48 'support':40 'technic':39 'technolog':8 'telecommun':45 'telephon':51 'troubleshoot':42 'updat':12 'via':50

TELEPHONY@WORK

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