Computer software for managing and monitoring customer communications and interactions via telephone, fax, email, voice mail, chat sessions, web call-back, and voice over Internet protocol

'back':22 'call':21 'call-back':20 'chat':17 'communic':8 'comput':1 'custom':7 'email':14 'fax':13 'interact':10 'internet':26 'mail':16 'manag':4 'monitor':6 'protocol':27 'session':18 'softwar':2 'telephon':12 'via':11 'voic':15,24 'web':19

Consultation services in the field of communication technology; maintenance, installation and updating of computer software for managing and monitoring customer communications and interactions; technical support, namely, troubleshooting computer and telecommunication hardware and software problems

'communic':7,21 'comput':14,28 'consult':1 'custom':20 'field':5 'hardwar':31 'instal':10 'interact':23 'mainten':9 'manag':17 'monitor':19 'name':26 'problem':34 'servic':2 'softwar':15,33 'support':25 'technic':24 'technolog':8 'telecommun':30 'troubleshoot':27 'updat':12

TELEPHONY@WORK

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