computer software to administer, score, and interpret a test to assess an individual's call center and customer service skills and to provide an assessment thereof to the individual, and instructional manuals for use therewith, distributed as a unit

'administ':4 'assess':11,25 'call':15 'center':16 'comput':1 'custom':18 'distribut':36 'individu':13,29 'instruct':31 'interpret':7 'manual':32 'provid':23 'score':5 'servic':19 'skill':20 'softwar':2 'test':9 'thereof':26 'therewith':35 'unit':39 'use':34

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