Computer systems management, consulting, and support services for interactive telecommunications and information systems for others, namely, providing management, consulting and support for processing telephone calls and data telecommunications across a communications network, interactive voice response communications, computer telephone integration for intelligent screen pops, digital recording, workforce management and reporting, multi-channel contact including e-mail, world-wide-web, and facsimile, inbound, outbound, or blended call distribution and enhanced telephony services

'across':29 'blend':67 'call':25,68 'channel':52 'communic':31,36 'comput':1,37 'consult':4,19 'contact':53 'data':27 'digit':44 'distribut':69 'e':56 'e-mail':55 'enhanc':71 'facsimil':63 'inbound':64 'includ':54 'inform':12 'integr':39 'intellig':41 'interact':9,33 'mail':57 'manag':3,18,47 'multi':51 'multi-channel':50 'name':16 'network':32 'other':15 'outbound':65 'pop':43 'process':23 'provid':17 'record':45 'report':49 'respons':35 'screen':42 'servic':7,73 'support':6,21 'system':2,13 'telecommun':10,28 'telephon':24,38 'telephoni':72 'voic':34 'web':61 'wide':60 'workforc':46 'world':59 'world-wide-web':58

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