Customer relations services, namely, providing a means to allow customers to submit complaints, suggestions or comments regarding products and services; consumer consulting services in the field of resolving complaints regarding products and services; consumer complaint reporting and resolution services, namely, providing a website of information featuring on-line interactive consumer product evaluations, discussion, rating, complaints and opinions to help assist others with buying decisions; providing consumers assistance by telephone in resolving complaints or dissatisfaction with credit reports, defective merchandise, unsatisfactory service, and unpaid refunds

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