Outsourcing services, namely, connecting businesses with remote customer services representatives certified to work in the fields of telephone and electronic contact center services, customer service, customer satisfaction, sales, technical support, and data processing and management

'busi':5 'center':22 'certifi':11 'connect':4 'contact':21 'custom':8,24,26 'data':32 'electron':20 'field':16 'manag':35 'name':3 'outsourc':1 'process':33 'remot':7 'repres':10 'sale':28 'satisfact':27 'servic':2,9,23,25 'support':30 'technic':29 'telephon':18 'work':13

Educational services, namely, providing instructions via web based courses for certification and continuing education of customer service representatives in the fields of telephone and electronic contact center services, customer service, customer satisfaction, sales, technical support, and data processing and management

'base':8 'center':27 'certif':11 'contact':26 'continu':13 'cours':9 'custom':16,29,31 'data':37 'educ':1,14 'electron':25 'field':21 'instruct':5 'manag':40 'name':3 'process':38 'provid':4 'repres':18 'sale':33 'satisfact':32 'servic':2,17,28,30 'support':35 'technic':34 'telephon':23 'via':6 'web':7

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