Computer database management software for use in personalizing the content of e-mail communications; computer e-commerce software to allow users to perform electronic business transactions via a global computer network; computer programmes for document management; computer programs for document management; computer software for use in customer relationship management (CRM); computer software, namely, an application allowing sales and field service employees to update and receive data stored in an enterprise's computer databases in real time, using a mobile device, with full telephony integration with the telephone and/or software features of the mobile device; Web site development software

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