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Owners

Goods & Services

Consulting services in the fields of business technology software, design and development of computer hardware, and computer software and cloud-based software deployment; providing temporary use of on-line non-downloadable enterprise and workforce engagement computer software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management; providing temporary use of on-line non-downloadable computer software for use in customer relationship management (CRM) specifically with respect to self-service and automated customer engagement via intelligent personal assistant devices, online and mobile application customer self-service websites, and online social media; providing temporary use of on-line non-downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud