Customizable mapping software and related computer hardware for use in critical communication centers and call centers; software and related computer hardware that provide call centers with specific data, namely, location of wireless and wireline calls, site information, mapped automatic location information, broadcasting and matching, and event unit filtering

'automat':39 'broadcast':42 'call':15,24,35 'center':13,16,25 'communic':12 'comput':6,20 'critic':11 'customiz':1 'data':28 'event':46 'filter':48 'hardwar':7,21 'inform':37,41 'locat':30,40 'map':2,38 'match':44 'name':29 'provid':23 'relat':5,19 'site':36 'softwar':3,17 'specif':27 'unit':47 'use':9 'wireless':32 'wirelin':34

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