Computer software for call centers and interactive voice response systems to provide complete unified view of data from the various units in call center including interactive voice response, telephony, routing and queuing that may be downloaded from a global computer network

'call':4,23 'center':5,24 'complet':13 'comput':1,40 'data':17 'download':36 'global':39 'includ':25 'interact':7,26 'may':34 'network':41 'provid':12 'queu':32 'respons':9,28 'rout':30 'softwar':2 'system':10 'telephoni':29 'unifi':14 'unit':21 'various':20 'view':15 'voic':8,27

VIMLA

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