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COMPUTER SOFTWARE FOR AUTHORING, CUSTOMIZING AND TRACKING TECHNICAL TRAINING MATERIALS AND PROCEDURAL MATERIALS, EACH ABOUT APPLICATION SOFTWARE AND ITS USE, FOR WEB SITE DEVELOPMENT, AND FOR SENDING PROCEDURAL DOCUMENTS ABOUT APPLICATION SOFTWARE AND ITS USE TO THE COMPUTER SITES OF OTHERS BY MEANS OF ELECTRONIC LINKS OVER A GLOBAL COMMUNICATION NETWORK; COMPUTER SOFTWARE FOR PLANNING CONDUCTING AND MANAGING CLINICAL TRAILS OF NEW DRUGS OVER A GLOBAL COMMUNICATIONS NETWORK; ENTERPRISE RESOURCE PLANNING COMPUTER SOFTWARE FOR USE IN THE FIELDS OF USER TRAINING AND CONTINUED USER SUPPORT; COMPUTER SOFTWARE FOR ELECTRONIC DOCUMENT MANAGEMENT; COMPUTER SOFTWARE FOR CUSTOMER RELATIONSHIP MANAGEMENT; COMPUTER SOFTWARE WHICH ALLOWS USERS OF WEB-BASED TRAINING AND TESTING TO USE MATERIALS OFF-LINE, AS IF THEY WERE ON-LINE AND TO SYNCHRONIZE RESULTS BACK TO ON-LINE SYSTEMS WHEN RECONNECTED TO THE WEB; COMPUTER SOFTWARE FOR COORDINATING COMMUNICATION FOR MEDICAL, SCIENTIFIC AND RESEARCH STAFF AND INSTITUTIONS