WEAV

Owner

Goods & Services

Software as a service (SaaS) services featuring artificial intelligence (AI) software for automated customer support, namely, software for training AI customer support agents on a business's own website content, product documentation, uploaded files, and resolved support tickets, for continuously retraining such agents as that content changes and from customer interactions, and for configuring the agents' brand voice, response rules, and escalation to human support staff; Software as a service (SaaS) services featuring AI software for deploying a business's trained AI customer support agents to answer and resolve customer support inquiries; Software as a service (SaaS) services featuring helpdesk software, namely, software for receiving customer support tickets from a business's existing communication channels into a single helpdesk inbox, routing those tickets to the business's trained AI customer support agents and human support staff, and generating AI-drafted replies to support tickets for review by human support staff; Software as a service (SaaS) services featuring AI software trained on a business's own content for answering questions from the business's customer support staff about its products and policies and identifying the source content for each answer; Software as a service (SaaS) services featuring software for reporting on the resolution of customer support tickets by a business's trained AI customer support agents and human support staff; Providing online non-downloadable business-to-business (B2B) integration software for deploying a business's trained AI customer support agents into the business's websites, help desks, and other software applications.