Computer database management software, namely a secure two-way communication for customer service representatives and other client personnel, enabling them to send account data and other sensitive information to customers via e-mail; provides customers with read capabilities, response capabilities, and the ability to compose new messages, as well as manage mail via folders; via on-line global computer networks

'abil':45 'account':24 'capabl':40,42 'client':18 'communic':11 'compos':47 'comput':1,62 'custom':13,31,37 'data':25 'databas':2 'e':34 'e-mail':33 'enabl':20 'folder':56 'global':61 'inform':29 'line':60 'mail':35,54 'manag':3,53 'messag':49 'name':5 'network':63 'new':48 'on-lin':58 'personnel':19 'provid':36 'read':39 'repres':15 'respons':41 'secur':7 'send':23 'sensit':28 'servic':14 'softwar':4 'two':9 'two-way':8 'via':32,55,57 'way':10 'well':51

Providing customer e-mail management services namely, custom designed routing, collecting, categorizing, and processing customer e- mail via on-line global computer networks

'categor':13 'collect':12 'comput':24 'custom':2,9,16 'design':10 'e':4,17 'e-mail':3 'global':23 'line':22 'mail':5,18 'manag':6 'name':8 'network':25 'on-lin':20 'process':15 'provid':1 'rout':11 'servic':7 'via':19

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