WORKFORCE MANAGER

Owners

Goods & Services

computer software and related documentation and manuals shipped with the goods as a unit for use in the field of workforce management for use in managing people, call center scheduling, reporting, custom reporting, augmenting workers, supplementing schedules for existing workers, developing and assigning schedules, considering individual workloads, skills, availability and preferences, creating employee sort lists for assignments, demonstrating compliance with schedules, allocating time for research, training, time blocking, prioritizing, rotating schedules, summarizing costs, rostering, maintaining and reporting schedule trades, maintaining archival information, creating forecasts for normal and special days, providing scheduling checklists, predicting short and long term work volume and staff requirements, estimates, demands, forecasts and worker requirements, tracking productivity overtime, absences, vacations, training and managing people